Acronimi IT ... Molto enterprise! DXC + HP

EDN - Event Detection and Notification
EMEA - Europe, Middle East and Africa HP region of operations
ESOC - European Space Operations Centre
DTS - Deep Technical Support
SC - Service Center
SDC - Service Delivery Center
SPOC - Single point of Contact
LIG - Linea Guida
CM - Change Management
CC - Change Champion
CO - Change Owner
GO - Global Operations
CSD    - Customer Service Desk
CAB - Change Advisory Board
OSL - Operatore secondo Livello
PM - Project Manager
SC - Service Center
DL - Delivery Lead (Coordinatore del team di delivery)
ADE – Account Delivery Executive
ADM – Account Delivery Manager
APM - Account Process Manager
AST - Account Support Team
DL - Delivery Lead (Member of an AST)
SDM – Account Service Delivery Manager
APM - Account process manager
SSP - Support specialist
ILC - Incident Lifecycle Coordinator
SIM - Strategic Incident Manager
SRM - Service Request Management
SICT - Servici ICT
GSD - Global Service Desk
CSD - Customer Service Desk
RDM - Remote Desktop Management
VCC - Virtual Control Center
CSD -
CI - Configuration Item (recorded in CMDB)
CRT - ??? un tool
EPM - Escalation Procedure Management
DW - DIGITAL WORKFLOW
GAL - Global Address List
IMAC - INSTALL MOVE ADD CHANGE (Attività di Istallazione Movimentazione Aggiunta Cambiamento con intervento on-site)
RT - Release Techinician
RM - Release Manager
CSD - Customer Service Desk
TFS - Tecnical Fields Support
OPCO - Operational Company
TSS - Tecnical Support Staff
PCRB    Program Change Review Board
ADE    Account Delivery Executive
ADM    Account Delivery Manager
AM    Application Management
CA    Change Administrator
CAB    Change Advisory Board
CM    Change Manager
CTT    Change Tracking Tool
DT    Documento Tecnico
DW    Digital Workflow / Peregrine / Service Center
ENI    Ente Nazionale Idrocarburi
GMS    Governance Management System
GO    Gruppo Owner
GST    Global Support Tool
HP    Hewlett Packard
IMAC    Install Move Add Change
KPE    Key Performance Environment
L.I.Bro.    Line Item Browser
LIG    Linee Guida
MAN    Manuale
MOD    Modulo
OLA    Operational Level Agreement
OPCO    Operational Company
PL    Piano di Lavoro
PM    Project Manager
POS    Procedura Operativa Standard
QMC    Quality Management Center
QMS    Quality Management System
RA    Release Administrator
RI/RFC    Release Instance / Request For Change
RM    Release Manager
RT    Release Technician
SDE    Service Delivery Executive
SDM    Service Delivery Manager
SICT    Servizi ICT ora HP Enterprise Services for Energy
SLA    Service Level Agreement
SLO Service Level Objective: Performance objectives and / or metrics that are defined in the Service Level Agreement (SLA).
SMC - Service Management Centre
SUM    StartUp Meeting
SPOC - Single Point of Contact
CAB/ECAB  - RIUNIONE 2 VOLTE A SETTIMANA  TRA CAB i CM, RM, RA, ADM e PM IMPATTATI DAI CHANGE.
CO: Change Ordinario
CS: Change straordinario
CU: Change Urgente
EMG: Change Emergenza
PDL: Public Distribution List
CI - CONFIGURATION ITEM: Tutto ciò che è richiesto per erogare un servizio
CMDB - Configuration Management Data Base - CONTENITORE DI CI
ASSET - UN QUALSIASI BENE CHE PUO' CONCORRERE ALL'EROGAZIONE DI UN SERVIZIO
GST - Global Support Tool
DSS_ENI    Distributed System Support ENI
CSD    Customer Service Desk
OPCO - Operation Company
DSMC - Distributed System Management Center
CDE    - Client Delivery Executive
TRM - Ticket Remote Management
IM - INCIDENT MANAGER
AE - ACCOUNT EXECUTIVE
BT - British Telecom
CCL    - Client Capability Leader
CIS    - Contract Information System
EON    - Enterprise oncall Notification
PEM    - Production Environment Manager
RMC    - Remote Management Center
RtOP - Response to Operational Problems
LDS - Livelli di servizio
TL - TEAM LEADER
ERP - Enterprise Resource Planning
VCC - VIRTUAL CONTROL CENTER
EPM - Escalation Procedure Management
CCI - CONTROL CENTER INDIA
T&A - Midrange/Storage Tools & automation
RSI - Roma servizi informatici
HPS - Hewlett-Packard Services
INCM - Incident Management
ITIL / ITSM - IT Infrastructure Library / IT Service Management
TSM - Gruppo che si occupa degli applicativi di Backup
HPSM - HP Service Manager – ITSM workflow toolset
RCA - Root Cause Analysis
RFC - Request for Change
MTB - Mission Training Brief
BP - Business Process
DWNG - Digital Workfow Next Generation
HPVM - HP Integrity Virtual Machines: http://en.wikipedia.org/wiki/HP_Integrity_Virtual_Machines
CWS -
L1 - Level 1 HP support team
L2 - Level 2 HP support team
L3 - Level 3 HP support team
SM9 - Service manager for INCIDENT/PROBLEM/CHANGE MANAGEMENT
OVO    - HP Opeview Operations software for End to End Monitoring
HPSA (Opsware)     - Server Automation
ERM    - System Accounting
ESM    - Security Compliance Information
RHEV - Red Hat Enterprise Virtualization
KVM    - Kernel-based Virtual Machine
ESL    - “Enterprise System List”. Enterprise Services Operational Configuration Management   System to keep track of System/Application Configuration Items, Services/Contracts and Customer Information
CMDB - Configuration Management Database
HPCA - HP Client Automation  
HPSA - HP Server Automation
SAS - Server Automation System
OCC - Opsware Command Center = the former Web Client interface for HPSA
SAV - Service Automation Visualizer
BSA - Business Service Automation
DCO: Data Center Optimization
OSS: interfaccia di management
GFA: Gestori Fornitori Approvigionamenti